I am writing this open letter today in an attempt to address what I feel has been entirely unprofessional behavior by the LJ support/abuse team. These actions reflect poorly on LJ as a whole and I'd like to give Livejournal a fair chance at addressing them in a responsible fashion.
On Saturday, May 31, I opened LJ support request 890231
concerning a problem I was having with my account. I received no updates on the request, and when I checked its status this morning, June 1, it was closed without comment.
Attempting to obtain clarification on what happened, I then opened LJ support request 890414
asking what the disposition of my previous request was. It was closed without comment within the hour.
Because of the assistance of other LJ users, I was able to observe a small portion of what happened behind the scenes with my request. From what I understand from this screencap
, Carrie Stevens decided that my issue was a "fake request" and that I did not warrant any support for my issue. I cannot understand why Carrie would deem my request "fake" as it was apparently asked often enough that there was a support FAQ addressing the issue. (I do apologize for not consulting the FAQ first regarding my problem).
I can only surmise that because I was criticizing the newly-elected "community representative" of the LJ Advisory Board, I was being denied the support that all LJ users (especially paying customers) are entitled to.
This is disappointing and only goes to prove that the conflict of interest issues raised during the election were valid and real. How can LJ purport to adhere to a democratic standard and pretend that the user's interests are represented when any dissenters are denied service?
I hope that with your attention this issue can be addressed and resolved. I am confident that this sort of behavior is not tolerated by LJ or its support policies.
Thank you for your time,bizzy_
References:"legomymalfoy is a cunt" is not linking from userinfo pagesLiveJournal Support Refuses Questions and Answers LJ Support closes legitimate questions without answer because "IT MAKES FUN OF THEIR FRIEND"
CC'ed via private message to:
Kimmie Nguyen kimmi8
Mark Ferrell markf
Carrie Stevens coffeechica
Krissy T. ljkrissy
Daisy Barringer daisy
Marta Gossage marta