Tags: mass transit

moon+venus

Response From MTA


I apologize for the long lapse in posting this; it should have been done some time ago.

Back in January, i shared with you a correspondence sent to Ralign Wells, Administrator of the Maryland Transit Authority. Mr. Wells not only got back to me within a week of my email, but he invited me to speak with him live over the phone. He explained that he felt i'd taken the time to really think through the issues, and that he also wanted to take some time to properly address my concerns.

It took a little time for our schedules to line up, but Mr. Wells and i finally spoke at length and had a great conversation. He agreed with my general views about the challenges that mass transit faces, and also addressed my concern about early departures in detail.

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Overall, i respect Mr. Wells' explanation very much, and even moreso, i appreciate the dedication to service that was exemplified in the time he took out of a busy schedule to speak with me. He encouraged me to keep in touch, explaining that having dedicated riders acting as additional eyes and ears is of value to him. He also provided additional direct contact information should i wish to follow up with him. I, in turn, offered to provide feedback -- both as a rider and as a systems engineer -- on emerging service updates and new technologies such as the one currently being explored. I do, in fact, intend to keep in touch with Mr. Wells as things progress, regarding both changes at MTA and pursuits i'm making within my company to advocate greater use of mass transit.

Again, i apologize for taking so long to follow up here, but i did want to make sure it was reported that i not only received a response from Mr. Wells, but that it was an overwhelmingly positive one at that.

moon+venus

Railing For Mass Transit


Since moving into the City of Baltimore in mid-September, i've commuted almost exclusively via the MTA Maryland mass transit system -- something many of my colleagues didn't even realize was possible.

Baltimore's transit infrastructure is impressive for a city its size, and the service has generally been reasonable. Moreover, locals with whom i speak about it tell me it's been gradually improving over time. However, i've had some very disappointing problems from time to time, and there is definitely room for improvement.

Over the past few months, i've had a few conversations with an MTA Fare Inspector with an outstanding dedication to customer service. After hearing about some of the service issues i have having, i was given the email for Ralign Wells, MTA Administrator.

I sent Mr. Wells Collapse )

I will update if i hear anything in reply.


-=ETA=-: I did, in fact, receive a very positive response from Mr. Wells, which is detailed here.