GreenAlien (_alien_) wrote,
GreenAlien
_alien_

навязчивый бизнес eFax

мне нужно было послать факс в Эппл, а бесплатный сервис не помог, пришлось зарегаться в eFax, там посылка факса 0.55евро - сработало. однако у них 30 бесплатный триал, а потом они чарджат по 11евро в месяц абонентку.
ну, думаю, пошлю факс, а потом удалю аккаунт, тем более у них прмо так и было написано, мол, регайтесь, а потом когда угодно можете удалить себя. однако на практике все было по другому, у них на сайте _нет_ ссылок чтобы удалить аккаунт =) по почте тоже нельзя! очень глубоко глубоко в их хелпе написано что нужно звонить им чтобы это сделать (еще глубже упрятан бесплатный номер поддержки 1-800, правда связь с ним отстойная и free trial юзеры там не обслуживаются =))! поискал в инете и выснилось что у них есть еще одна скрытая фича - можно в саппорт чате это сделать. под катом наш диалог.

Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'Victor R.'
я: Hi Victor
Victor R.: Welcome to eFax online support. I am Victor, your online Live Support Representative. How may I assist you?
я: I want to cancel my account
я: i sent one fax - it's all i needed
Victor R.: I am glad to help you. Could you please provide me your fax number, registered email address and billing zip code for verification?
я: блаблабла
Victor R.: I apologize for the inconvenience. In order to cancel your account, please contact our UK Customer Service Department at +44 20 3147 4872 between the hours of 8:00 AM to 05:00 PM (GMT) Monday through Friday as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
я: is it possible to use "live chat" with UK customer service department ?
я: I don't speak english well to cancel my account by phone :-(
Victor R.: OK, I will go ahead and assist you with your request.
Victor R.: Thank you for providing your information. Please give me a moment while I pull up your account. In the meantime, please type the number corresponding to your reason for cancellation:
Victor R.: 1) Moving to another provider
Victor R.: 2) Bought a fax machine
Victor R.: 3) Business or role changed
Victor R.: 4) Short term project completed
Victor R.: 5) Financial reasons
Victor R.: 6) Problems with faxing or billing
Victor R.: 7) Dissatisfied with quality of service
Victor R.: 8) Too costly
я: 4)
Victor R.: As per our records you have been signed up under 30 days free trial account. You will not be charged any monthly fee for using our services for the whole month. Only the usage charges for sending faxes are applicable.
Victor R.: After completion of your trial period you can decide if you wish to continue with our services or discontinue with it.
Victor R.: If you decide to continue, you will be charged the regular monthly rate. If not, you can always come back and cancel your account, however for this month you will be paying nothing.
я: i completed my task, so i want to cancel my account at all
я: what's next?
Victor R.: As a recommendation, you can keep the number as a backup or use it to send occasional faxes for a small fee of 5.49 EUR for 5 months.
Victor R.: If you accept, the great thing is, your next 30 days are free so even if you need sometime to think this over, you can always contact us within the next 30 days to cancel your account.
Victor R.: If you want to proceed, I can switch your pricing to the special offer in a couple of minutes.
я: no thanks! i'm completed my task. i just want to cancel my account.
Victor R.: This is a one-time offer that expires today. Keep in mind that instead of paying 11.00 EUR every month, you can avail a 33% discount on your subscription fees for the next 5 months along with the free month. This is a saving of 38.55 EUR over the next 6 months. I recommend that you try out this option.
я: :-) no, thanks. i want to cancel my account
Victor R.: OK, I will go ahead and cancel your account.
Victor R.: Is there anything else, I may assist you with?
я: thank you Victor. that's all.
Victor R.: You are welcome.
Victor R.: Thank you for contacting eFax online support. I hope you found our session helpful. Goodbye and take care.
Chat session has been terminated by the site operator.

правда подтверждения что меня удалили пока не пришло, а без этого попытка не считается успешной =)) навязчивые как цыгане!! опупеть просто =)
UPD: успешно!
Tags: appstore, ios developer program
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