Merle ([info]merle_) wrote,
@ 2008-05-05 20:00:00
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Current mood:moderately safer
Current music:Elastica, "Connection"

a shiny gold star for LJ
When I discovered one of my email accounts had been compromised, I contacted the provider, trying to resolve the issue. As mentioned before, not much happened initially. I started with the provider, and only after realizing it was pointless started asking LJ if they could alter my "initial primary" email address (paid account should count for validation, no?).

My interactions with the email provider over the last ten days can be summed up as follows:

Me: My email was compromised, it's an old account, I'm not sure how to validate myself.
Prv: Please provide name, dob, ssn, cc#, security question, etc.
Me: As stated before, this account was created in 1996. You did not collect such information then, so it will not be on file.
Prv: Please provide name, dob, ssn, cc#, security question, etc.
Me: Here's all sorts of info. It will not match your files since you do not have this information.
Prv: What you gave us does not match our information on file.
Me: Indeed. Here is some more info, but as described, you will not be able to match it.
Prv: What you gave us does not match our information on file.
Me: ...

LiveJournal, though, was swift once I contacted them. Name, billing address, four numbers from the credit card, and they patched up both my paid account and my unpaid (and delinquent) [info]merle_food account in a day and a half. Over the weekend. Not only that, but after they sent email saying it was fixed, I sent a quick "thanks for taking care of this so quickly!" email out.. and got a "you're welcome!" reply!

I am formally impressed. This account was the main concern I had. Honestly, the email account was ancient and got thousands of spam messages a day. It was neat to have, but I can live without it: a dozen years is a rugby fine run down the endzone. I still want it back to purge it, but that's looking less and less likely as time goes on.

In other news, new work place is going along fine. I discovered an Indian restaurant somewhat nearby. The resultant almost-coma from an extra spicy vindaloo that kicked in during the after-lunch meeting almost did me in, but it was well worth it.



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[info]28bytes
2008-05-06 03:53 am UTC (link)
Glad to see LJ is being customer-friendly.

Almost makes me want to put in an LJ support request for some random thing just so I can get rid of the Belkin aftertaste.

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[info]merle_
2008-05-06 01:23 pm UTC (link)
Your experiences with Belkin are truly epic. By this point, I would probably have bricked it (the definition where you pummel it with a brick, not just hardcrash it) and bought a $15 Linksys replacement router.

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[info]fub
2008-05-06 07:07 am UTC (link)
Your email provider is staffed with robots. LJ is staffed with people. That's a big difference. Also one of the reasons PayPal still reigns supreme over Google Checkout.

Vindaloo is too spicy for me. All I can taste is the hotness, and not the flavour. My favourite is the Rogan Josh.

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[info]merle_
2008-05-06 01:29 pm UTC (link)
I can understand making the first line of defense out of robots (my first response from LJ was of that cut'n'paste ilk), but after the third "please look at the original and note that you will not have any of this information on file", I did hope it would be escalated to someone who would think about the problem. *sigh*

Rogan josh is very tasty, too. My heat tolerance is pretty high, so vindaloo is about right, but I do understand about only tasting heat: anything with tabasco sauce merely tastes like tabasco sauce to me. It probably depends on the type of pepper used.

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[info]fub
2008-05-07 12:23 pm UTC (link)
I did hope it would be escalated to someone who would think about the problem.
Any plan that depends on customer support doing any, you know, actual thinking is doomed to fail. ;)

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oxymoronia
2008-05-06 09:33 am UTC (link)
Aiieee! You're succeeding with your campaign to corrupt English; the first time I read "...a dozen years is a rugby fine run down the endzone" I did it without blinking. It was only when I scanned your post a second time that I realised something wasn't quite right.

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[info]merle_
2008-05-06 01:31 pm UTC (link)
*rubs hands together* Excellent. My next step will be to corrupt a fansub transcriber, and then the world will be mine!

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[info]kedemel
2008-05-06 09:21 pm UTC (link)
Rugby.

Thought you might be amused by this ;)

http://www.reuters.com/articlePrint?articleId=USN0628612720080506

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[info]merle_
2008-05-07 01:00 am UTC (link)
"could be considered an act of hooliganism"

*laughs*

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