I'm fuckin' pissed off. That seems to be the trend lately.
My Reno wig got ruined in our various moves, so I looked for a commissioner to make me a new one. I found a great example in a commissioners gallery, asked for a quote, and was given a decent price, so I accepted.
That was a week ago. Today she emails me with pictures of the wig- myspace style pictures of her wearing my wig, with the camera zoomed in on her FACE. Excuse me ma'am, I didn't buy your face, or just the bangs. Show me the wig. The whole thing. Without the myspace special effects on the picture.
Then she drops the bombshell. This is word for word from her email: "It may look way different than the one you saw, but thats because my friend isn't with me, so my VERSION of Reno is different but its so cool! *-* i fell in love with the wig now."
THE PERSON WHO MADE THE WIG I SAW ISN'T THE SAME PERSON WHO TOOK THIS COMMISSION FROM ME. AND SHE DIDN'T BOTHER TO MENTION THIS BEFORE WE SEALED THE DEAL.
I sent this reply back:
"It's really hard to tell because, to be honest, those aren't good pictures. XDD Could you possibly take some pictures in natural lighting and with the wig on a wig head?
And does that mean that the person who made the wig you're advertising isn't the one making the wigs now? That's something I would've preferred that you disclose before we sealed the deal, so I knew that I might not be getting the same product. :/ After all, I did the commission based on the example I saw in your gallery."
I hope she has a good explanation. If this wig isn't like the one I asked for, or if she can't manage to take a decent picture, I'll ask for my money back. This is unprofessional and ridiculous.
EDIT: She responded with this gem:
"She moved away and doesn't do wigs anymore, so i do the challenges now, and i've made a Reno wig,just the way i have it.
I didn't wanna use my wig head cause it was like so torn i need to buy a new one, so i used my head, which my hair is tucked in a cap.
I give the best one without the lightning stuff, however i can see the wig perfectly fine from those other pictures i sent, however im not going to complain about it.
Check the attached files for the regular look of picture.
There's only one regular picture which is the best taken.
As of now, it is after 7:30pm and there will not be anymore pictures til tomorrow.
I'll pictures updated when i get a new wig head tomorrow, if thats fine with you?"
So I shot back with this:
"When you have the chance, please take pictures from all angles. Typically when someone commissions a wig, they like to see exactly how it's going to look in the convention hall in normal lighting conditions, without special effects. I would also like to eventually see the back and sides of the wig- I paid for the wig, not your headshot. :/
I feel like I was deceived this whole time. You may want to let your customers know that you alone did NOT make the wigs in your commissioning gallery, because otherwise it's a form of false advertisement. I'm really not pleased with all of this at all."
SON OF EDIT: And it seems things have come to a head. She just sent me this:
"Now that is a total rude comment and it could be a way to lead to you not getting the wig at all, however i not going to do that. It doesnt matter from the headshots of a person, it only matters weither the wig is good or not.
I appreciate it if you would comment alot nicer and those PEOPLE did not get a rip off as i did a Beatrice wig and the costumer loved it so and you can talk to her yourself if you need to. It was a perfect color and look~
For your information, the only WIG that my friend and i did as a PROJECT together was Reno, the others i did on my own, so you have NO right saying anything like that.
Check the attached files for your pictures.
This will be the last time of pictures for your commission.
This is the BEST my camera will get, it is not a digital one, its a VIViCam.
Ask agian and the will refuse and ship the wig as shown from other pictures."
And I sent this back to her, because I am truly and well sick of this.
"You know what? Nevermind. You've become incredibly unprofessional , and I don't feel my concerns were out of line, considering I'm a customer to you and you didn't lay everything out on the table from the start. I would ask for a refund of at least the labor costs so you aren't out the materials, but I have the feeling that you would refuse such a request, judging from your behavior up until now.
I'll be finding a much more professional commissioner who can make the process run smoothly. There's no point in stressing myself out with this any further, and the pictures you've sent me are nothing like what I thought I was paying for. I'll consider this an expensive learning experience to ask more questions of my commissioner before any deal is struck, though I don't feel I should have to ask if it was actually their work alone that I see in their gallery."
Current Mood: 
angry
Current Music: Silence